I would like to share with you an article I read from one of my regular subscriptions from Yoast. This post was written by Michiel Heijmans, COO and one of the partners at Yoast. He was one of the first bloggers in the Netherlands and co-founded one of the first Dutch blogs about web design and blogging.
Heijmans tackled about the most annoying contact page mistakes. Contact page, by the way, is how readers and potential customers get in touch with you. Simply put, it is where they will find your email address and phone number and other ways to connect with you. They may have some questions they would like to clarify or perhaps a few suggestions to further improve your site. Potential clients would surely look for your contact page as well to offer services, collaboration or other business opportunities.
Nothing but a form
A contact page consisting of only but a form is quite annoying. For one, not all visitors understand a form. Secondly, some are just too turned off if the form is way too long and would eat much of their time filling out. Lastly, a form isn’t just responsive. And sometimes, there is no clear confirmation that a form has been sent. Some readers or potential client would want to get answers to their inquiries asap.
Fancy names for the contact page
Make it straight to the point. The contact page’s goal is to let your readers reach you. Thus, an obvious title like “Contact Us” or “Get in Touch” is but appropriate. Fancy titles would only confuse readers and even Google. Long introductions like “Let us talk about the bees and the birds and perhaps business… then you’re at the right page….” is way too long and time-consuming to read.
Please consider as well that the contact page link should be found either at the main or footer menu. Remember, you would want your readers to contact you thus contact details should be easily accessible.
Make sure your contact information is accurate. Very crucial that your email address and contact numbers are always updated. Do not forget to update your profile picture, too.
It is also prudent that you put at least two ways to contact you. A guest could reach you via an email address or phone number and a form, for instance. This way, if one fails, visitors can still use the other and send their message across.
Not having a contact page at all
Every website should have a contact page. Again, its main reason is for guests, potential clients, and even fans to reach you. They might have questions or interesting business proposal to offer.
Most annoying contact page mistakes
I hope you learned something from this just like I did. Perhaps some may find these contact page mistakes too petty. But sadly, they do happen. Others are just too busy with their website’s content that they forget about other details, how to contact them included. And most are just into too much creative writing that their contact pages become too fancy and flowery.
How about you? Have you checked your contact page already? Or do you have a contact page in the first place?