A Journey of Resilience, Hope, and Achieving Dreams

As the summer heat intensifies, many of us find ourselves relying heavily on cooling appliances. However, with the recent El Nino causing severe heat waves across the Philippines, the risk of overheating and fires is a real concern. For families living in homes made of lighter materials, this threat is particularly alarming.

This potential tragedy can lead to devastating losses in the blink of an eye, turning lives upside down. This is exactly what happened to Jeann Rose Orongan and her family from Puerto Princesa City, Palawan. In February this year, a fire reduced their home and belongings to ashes, leaving them with the daunting task of rebuilding from scratch.

Hope in Times of Crisis

The fire broke out around 2 A.M. in a neighboring barangay and, fueled by strong sea winds, quickly spread to Jeann’s area. Despite the brave efforts of first responders, the fire raged on for six grueling hours, affecting hundreds of families, including Jeann’s.

The fire consumed everything Jeann’s family owned, including their sari-sari store, which was their primary source of income for daily household expenses and their child’s school needs. Starting over was a challenging and heartbreaking process.

Fortunately, Jeann had Home Credit’s Home Content Protection. Home Credit Philippines (HCPH) offers this coverage to protect appliances, electronics, furniture, and other belongings from robberies or natural disasters. As a long-time customer, Jeann filed a hassle-free claim through BPI MS, with the service provider handling the coverage and releasing the claim payment within two weeks after she submitted the requirements.

Rebuilding hopes and dreams

“Three or four days pagkatapos kaming masunugan, nag-email ako sa BPI MS Claims. Mabilis silang nag-respond sa akin at nagbigay ng requirements na kailangan kong ipasa para ma-avail ang coverage, katulad ng claim forms, fire certification, inventory of damaged appliances, barangay clearance, valid identification card, at pictures ng damaged items at bahay. Two weeks after kong maipasa ang requirements ay hindi ko inasahan na matatanggap ko na agad ang PhP50,000 coverage,” Jeann said.

Receiving the coverage brought immense relief and gratitude to Jeann, knowing they now had funds to start rebuilding their lives. The money helped send their son to college, especially as he was a graduating senior high school student. In addition to covering daily expenses and school needs, she used some of the funds to restock their new sari-sari store and set aside the remainder for repaying their ongoing loans with Home Credit.

Home Content Protection

“It is essential for Filipinos to know they have someone they can rely on to assist in rebuilding their lives when unexpected events arise. This is why we, at Home Credit, always strive to provide innovative offerings to Filipinos to support them in every situation, especially during tough times. We’re thankful that our Home Content Protection has made a positive impact on the lives of Filipinos like Jeann, offering them peace of mind and hope,” Sheila Paul, Chief Marketing Officer of Home Credit Philippines, shared.

Jeann expressed her heartfelt gratitude to Home Credit for their support during her family’s time of need.

“Lubos kaming nagpapasalamat kay Home Credit sa tulong na ipinagkaloob niya sa amin. Kung tao si Home Credit, mahigpit na yakap ang ipagkakaloob ko sa kanya dahil kahit sa hirap ng buhay ay kasama namin siya. Hindi niya kami pinabayaan. Nairaos ko po ang mga pangangailangan namin sa pang-araw-araw at sa edukasyon ng aming anak.

Dahil sa malaking tulong sa amin ng Home Credit, hindi ko ipagpapalit ang tiwalang ibinigay nila sa akin. Sisikapin ko na mabayaran ang aming mga loan dahil malaking bagay na mayroon kang maasahan sa oras ng pangangailangan, maging ito ay para sa appliances, gadgets, o kahit cash,” Jeann conveyed.

Home Credit: The Reliable Partner for Moms

Jeann first discovered Home Credit while browsing on her phone. Intrigued by the company’s offerings, she did some research and found out about its quick processing time and the convenience of needing only one valid ID to avail installment deals or cash loan offers.

Since 2021, Jeann has been using Home Credit’s services, finding it to be her dependable lifestyle partner. Through Home Credit, she purchased furniture, appliances, and gadgets, and even obtained cash loans.

“Dahil sa Home Credit, nakapag-ipon ako ng mga kagamitan sa bahay bago ito nasunog. Nakakuha rin ako ng cash loan na ginamit ko sa pagbili ng paninda sa dati naming sari-sari store at sa mga pangangailangan ng aming anak sa pag-aaral tulad ng laptop, na kailangan niya para sa kanilang mga research sa paaralan,” Jeann shared.

Recognizing Jeann’s loyalty, Home Credit awarded her PhP30,000 to assist her family in rebuilding after the fire and to help cover her son’s upcoming college expenses. This gesture highlights Home Credit’s commitment to supporting its customers in times of need and serves as a token of appreciation for Jeann’s unwavering loyalty.

To know more about Jeann’s story, watch here.

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